Return policy

Please note that customs regulations vary by country. If you are ordering from outside the EU, we strongly recommend that you check your country's import laws before placing your order. Some customs authorities impose high duties and taxes (especially in Latin America), which you may still be required to pay even if you refuse to accept the parcel.

Please read our return policy carefully and follow the instructions listed below.

Returning proper quality products

1) If you wish to return an unused item, please contact us by e-mail at orders@grishkoshop.com (or export@grishko.eu for retailers) to receive detailed return instructions. Please do not ship any items to us without our confirmation.

2) You can return unused items within 14 days of receiving them.

3) Returned items must be in new, resalable condition and in their original packing. Worn items cannot be returned.

4) This policy does not apply to tutus, costumes, special-color pointe shoes, or any products made with customer-specific modifications. Such items are non-returnable unless they have a confirmed manufacturing defect.

5) Returns from European countries outside the EU (e.g., the UK, Norway, Switzerland) are accepted only if shipped via FedEx. See shipping instructions below.

6) PLEASE NOTE: For customers outside of Europe, returns cannot be accepted. Due to high return shipping costs and customs duties that exceed the value of the goods, we are effectively unable to process returns from non-European countries. We strongly advise customers to choose sizes and items carefully, as exchanges or refunds are not possible in such cases.

Refunds for returned items

Once we receive your returned item(s), we will inspect and approve them for a refund. You will be notified via e-mail once your return is processed. Refunds will be issued to the original payment method (card or PayPal). We typically process returns and refunds within 2 weeks of receiving the item(s).

Return shipping costs are the responsibility of the customer, except in specific cases outlined in our Terms and Conditions.

In case of defective products

If you receive a defective product, please contact us within 10 days of receiving your parcel at: orders@grishkoshop.com and include photos of the defect. Our quality department will assess the issue, and if a defect is confirmed, we will either send a replacement free of charge or issue a full refund. In confirmed defect cases, you will not have to return the product unless specifically requested by the factory. If return is requested, we will cover the shipping costs.

Shipment Instructions:

1) If you are returning items from within the EU, you may choose any postal or courier service. We recommend using a trackable service (registered mail or similar). If your return is lost in transit and there is no tracking to support a claim, we will not be able to assist.

Grishko Dance s.r.o.
Jiriho ze Vtelna 1731/11
193 00 Praha 9
Czech Republic

2) Returns from European countries that are not EU members (such as the UK, Norway, or Switzerland) must be shipped via FedEx only. To simplify the process, we can provide you with a pre-paid FedEx return label via e-mail. If you use this option, shipping costs will be deducted from your refund.

3) Please always include a copy of the delivery note, invoice, or a note with your original order number in your return package so we can correctly link the returned items to your order. If you no longer have the documents or order number, contact us at orders@grishkoshop.com (or export@grishko.eu for retailers).